Boise Water Damage Advice Call (208) 994-8334 Call
Guides

Questions Boise homeowners ask

Short answers, each with its source.

Last reviewed October 24, 20266 sources, numbered in the textSee sources

Call (208) 994-8334

Free service. Call now and we'll connect you with a local restoration company. How it works

Questions

All questions

Who actually answers this phone number?

An independent local restoration company, reached through our call-tracking line. Not us. We do not answer calls, set prices, or control who is available or how fast they arrive.

What does it cost to call?

Nothing. The company that answers sets its own prices, so ask for a written estimate before you agree to anything.

My pipe froze but has not burst. What do I do?

Keep the faucet open, apply gentle heat such as a hair dryer, heating pad or hot-water towels, never an open flame, and call a licensed plumber if you cannot find, reach or thaw the frozen section.1

Does insurance cover a burst pipe? What about river water?

Burst pipes are typically covered.2 River water is flood, and Idaho's insurance department says most policies will not cover flood unless you bought that coverage separately.3

When is the Boise River most likely to run high?

Ada County says reservoir releases are generally increased between April 1 and July 1 to make room for spring runoff.4

Are you a restoration company or a contractor?

No. This is a free information and referral service. We do no restoration work and hold no contractor registration.

How soon does it need to be dry?

The EPA's guidance is to dry water-damaged areas and items within 24 to 48 hours.5

Will the county help with flooding on my property?

Ada County's FAQ says local agencies protect public roads, buildings and utilities and will not conduct flood response on private property; owners are responsible for their own property.4

What temperature should I leave the heat at when I travel in winter?

The Red Cross says no lower than 55°F.1

Are you connected to the city, Ada County or the water company?

No. We are not affiliated with any utility, government office or insurer. If you see water coming out of a manhole or raw sewage on the ground, Boise Public Works asks you to call 208-608-7200 right away.6

How this works

What happens when you call

It is free to call, and calling commits you to nothing.

  1. A man on the phone by a snowy window, towels lined up along a wet wall behind him.
    1

    You call

    Tell them what happened and where. Have the address ready.

  2. 2

    We connect you

    A call network puts you through to an independent local restoration company that serves Boise and is taking calls.

  3. A technician wearing a headlamp lies in a crawl space, checking a dripping pipe with torn insulation.
    3

    They assess and quote

    If you want a visit, they look at the damage and quote their own price. Ask for it in writing.

We are a free referral service, not a contractor. The company that answers sets its own prices. How this service works

A couple holding their toddler smile in the kitchen as a fan dries the wood floor, snow outside.

Want a local company to look at it?

Free to call. An independent restoration company that serves Boise answers, and you decide what happens next.

Call (208) 994-8334

Boise Water Damage Advice is a free referral and information service, not a contractor. Calls are answered by independent local restoration companies through a pay-per-call network, and we may be paid when a call qualifies. We do not do the work and do not set prices or availability. How it works

Sources

Each numbered note on this page points here. We read every page on October 24, 2026. Where sources disagree we say so; where we could not find a source we left the claim out. We are not affiliated with any of these organizations.

  1. American Red Cross, Preventing & Thawing Frozen Pipes. Copyright 2026. www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm…
  2. Triple-I (Insurance Information Institute), How to protect your home from water damage. No date shown (page copyright 2026). www.iii.org/article/how-to-protect-your-home-from-water-damage
  3. Idaho Department of Insurance, Post-Disaster Claims Guide. PDF last modified July 26, 2022. doi.idaho.gov/wp-content/uploads/2022/12/publication-post-disaster-claims-guide.pdf
  4. Ada County Emergency Management & Community Resilience, 2019 Frequently Asked Questions About Boise River Flooding. 2019 (figures are from that year). adacounty.id.gov/emergencymanagement/wp-content/uploads/sites/39/Boise-River-FAQ-2019-1.pd…
  5. U.S. EPA, A Brief Guide to Mold, Moisture and Your Home. Page updated February 18, 2026. www.epa.gov/mold/brief-guide-mold-moisture-and-your-home
  6. City of Boise Public Works, Public Works (sewer emergencies). Read October 24, 2026. www.cityofboise.org/departments/public-works/
Call (208) 994-8334Free service. We'll connect you with a local restoration company. How it works